1. ABOUT THESE TERMS
These Terms and Conditions (“Terms”) form a legally binding agreement between:
Combine Air Rozelle (referred to as “we”, “us”, or “our”)
and
You, the member (“you” or “your”).
By purchasing a membership, package, or attending any session, you agree to these Terms.

2. DEFINITIONS
Session – Any training, Pilates, recovery or personal coaching activity.
Membership – A recurring or fixed-term agreement for access to services.
Direct Debit Membership – A weekly recurring membership billed via direct debit.
Paid in Full Membership – A membership paid upfront for a fixed period.
Package – A prepaid bundle of sessions with an expiry period.
Player Profile – Initial onboarding session required before participation.

3. COOLING OFF PERIOD (7 DAYS)
You may cancel your Membership within 7 days of entering into this agreement (“Cooling Off Period”).
If you cancel within this period:
You will receive a refund of amounts paid
Less:
Any services already used; and
Any reasonable administrative or setup costs

4. CANCELLATION AFTER COOLING OFF (14 DAYS’ NOTICE)
After the Cooling Off Period:
You may cancel your Membership at any time by providing 14 days’ written notice
Notice can be provided via:
Email
Approved form
In person at your club
Your membership remains active and billable during the 14-day notice period.

5. MINIMUM TERMS (IF APPLICABLE)
Where a Membership is sold with a minimum term (e.g. promotional offers), you agree to remain a member for that minimum period before cancellation rights apply.

6. PAYMENTS
6.1 Payment Obligations
You agree to:
Pay all fees associated with your Membership or Package
Maintain valid and up-to-date payment details
6.2 Direct Debit Authority
By providing payment details, you authorise us to debit:
Membership fees
Late cancellation / no-show fees
Other applicable charges under these Terms
6.3 Failed Payments
If a payment fails:
Your access may be suspended until payment is resolved
You remain liable for all outstanding amounts
We may continue to attempt to process payment

7. SUSPENSIONS
You may suspend your Membership:
With at least 7 days’ notice
Minimum suspension period: 1 week
Standard allowance:
Up to 2 weeks per 6 months free
Additional suspensions:
May incur a fee
We may approve longer suspensions in exceptional circumstances (e.g. injury).

8. PACKAGES & PAID IN FULL MEMBERSHIPS
8.1 Expiry
All Packages must be used within their stated validity period.
8.2 Refunds
Packages and Paid in Full Memberships are non-refundable, except where required under Australian Consumer Law.
8.3 Transfers
Packages may be transferred to another person:
Subject to approval
Transfer fee may apply

9. HEALTH & SAFETY
You acknowledge that:
Exercise in a hypoxic (altitude) environment is physically demanding
You are responsible for ensuring you are medically fit to participate
You will inform staff of any injuries, conditions, or concerns
You must:
Follow all instructions from coaches
Stop exercise immediately if unwell
Not attend if experiencing illness or flu-like symptoms

10. RISK ACKNOWLEDGEMENT
You understand that participation in fitness activities involves inherent risks, including injury or illness.
Nothing in these Terms excludes, restricts or modifies any rights you may have under the Australian Consumer Law.
To the extent permitted by law:
You accept the risks associated with participation
You agree to follow all safety instructions and guidelines

11. PERSONAL BELONGINGS
You are responsible for your personal belongings.
We are not responsible for loss or damage, except where required by law.

12. USE OF IMAGE & RECORDING
We may take photos or videos within the facility for promotional purposes.
You consent to this use unless you notify us in writing that you do not wish to be included.

13. CODE OF CONDUCT
You agree to:
Treat staff and members with respect
Follow all facility rules
Not attend under the influence of drugs or alcohol
Wear appropriate training attire
We reserve the right to:
Refuse entry
Remove you from a Session
Suspend or cancel your membership for inappropriate behaviour

14. CONDITIONS OF ENTRY & BOOKINGS
14.1 Attendance & Bookings
14.1.1 Pre-Booking Requirement
All Sessions must be booked in advance.
14.1.2 Capacity Limits
Entry may be refused where a Session is at capacity.
14.1.3 Member Responsibility
You must cancel your booking if you are unable to attend.
14.1.4 Payment Authorisation
You authorise us to charge any applicable fees to your nominated payment method in accordance with this policy.
14.2 CA x Training Squad & Solo Sessions
Cancel ≥ 12 hours before → No fee
Cancel < 12 hours → $5 late cancellation fee
No-show → $10 fee
For limited memberships:
Fee applies
Session is not deducted
14.3 CA x Pilates Squad Sessions
Cancel ≥ 12 hours before → No fee
Cancel < 12 hours → $5 late cancellation fee
No-show → $20 fee
Due to limited capacity and high demand, a higher no-show fee applies to Pilates Sessions.
14.4 CA x Recovery Sessions
Cancel ≥ 3 hours before → Session retained
Cancel < 3 hours or no-show → Session forfeited
No additional fee applies.
14.5 CA x Personal Coaching
Cancel ≥ 12 hours before → Session retained
Cancel < 12 hours or no-show → Session forfeited
14.6 Waitlist
If you are moved from a waitlist into a Session, standard cancellation terms apply.
14.7 Discretion
We reserve the right to waive fees in exceptional circumstances.
14.8 Acceptance
By booking or attending a Session, you agree to these Conditions.

15. SERVICE CHANGES
We may make reasonable changes to:
Timetables
Coaches
Services
Facilities
Where changes significantly impact your Membership, you may be entitled to cancel.

16. FEE CHANGES
We may adjust pricing with at least 28 days’ notice.

17. TERMINATION BY US
We may suspend or terminate your Membership if:
You breach these Terms
You behave in a way that risks safety or disrupts others
Payments remain outstanding

18. CHILDREN & ANIMALS
Children must be supervised at all times
Not permitted in training or recovery areas
Dogs allowed in reception only, under control

19. RECOVERY SERVICES
Use of recovery services is at your own risk and must follow all staff instructions.
You should seek medical advice if unsure of suitability.

20. GENERAL
These Terms are governed by the laws of Australia
If any clause is invalid, the remaining Terms remain in effect